Policies & how booking works
How direct booking works
Booking direct is simple, and a little more personal than a platform checkout:
- Send a booking request. Pick your unit and dates, see your exact total (no hidden fees), and send the request. You won't be charged yet.
- We confirm and you pay securely. We confirm availability — usually within a few hours — and send a secure card payment link for the full amount.
- Sign & verify. Every guest e-signs a short rental agreement and verifies a photo ID. It takes about three minutes and protects both of us.
- Deposit hold. A refundable $300 hold is placed on your card before check-in and released within a few days after checkout, assuming no damage.
- Check in. Door codes arrive the morning of arrival. Check-in is after 4:00 PM, checkout by 10:00 AM.
Cancellation policy
| When you cancel | Refund |
|---|
| 14 or more days before check-in | 100% refund |
| Less than 14 days before check-in | No refund |
If we ever have to cancel on you (it basically never happens), you receive a full refund immediately plus first pick of alternate dates or our other units.
Fees & add-ons
- Cleaning fee: varies by unit ($0–$99) and is always shown in your total before you book.
- Early check-in (before 4 PM): $50, subject to availability on your arrival day.
- Late checkout (after 10 AM): $50, subject to availability on your departure day.
- No service fees, ever. The total you see at checkout is the total you pay.
House rules
- Check-in after 4:00 PM · checkout before 10:00 AM
- Maximum occupancy as listed per unit (3–4 guests)
- No parties or events; quiet hours out of respect for building neighbors
- No smoking anywhere on the property
- No pets (service animals always welcome)
- Children are welcome — units aren't baby-proofed, so please supervise
- Exterior security cameras are present on the property; carbon monoxide and smoke alarms in every unit
Good to know
- The Eldorado units are 3rd-floor walk-ups (3 flights of stairs).
- The Saran units are garden level (7 steps down).
- Free onsite parking with one level-2 EV charger at each building.
- Booking both Saran units gives your group the entire floor.